Frequently Asked Questions

You can use any of your favourite toothpaste brands. Adé 360 is compatible with all standard toothpastes — choose whatever works best for your dental health and preference.

Everyone's brushing habits are different, but we recommend replacing the brush head every 3-6 months. Regular replacements keep cleaning performance at its best and help maintain your oral health. Replace sooner if the bristles show visible wear.

Yes! You can purchase replacement heads individually — an easy way to keep Adé 360 in top condition without replacing the entire unit.

Adé 360 is made with quality materials and built-in safety features, and it's fully waterproof — completely safe in water. After each use, rinse the brush head and handle under running water and let them air dry.

Once your order leaves our warehouse, you'll receive an email with your tracking number and a link to follow your delivery in real time, all the way to your door.

We currently ship within Australia and New Zealand only. We're proud to serve customers across both countries with fast, reliable delivery.

Plans change — we understand. If you need to cancel before your order ships, email us as soon as possible and we'll do our best to help. If it's already progressed too far in fulfilment, it will be shipped out to you.